Privacy Policy

1. Information We Collect

When you interact with Fem Fashion, we may collect the following information:

• Full name
• Mobile phone number
• Shipping and billing address
• Email address
• Order and transaction details
• WhatsApp communication details
• Device and browser information
• Customer preferences and purchase history

This information may be collected when you:

• Place an order
• Contact us through WhatsApp or social media
• Subscribe to updates or offers
• Participate in promotions or campaigns
• Visit or browse our website

2. How We Use Your Information

Fem Fashion uses customer information for legitimate business purposes, including:

• Processing and delivering orders
• Providing customer support
• Sending order updates and confirmations
• Sharing product information and promotional offers
• Improving our products and customer experience
• Preventing fraud and unauthorized activity
• Managing returns, exchanges, and refunds
• Communicating through WhatsApp Business services

We may use WhatsApp messaging services to send:

• Order confirmations
• Shipping updates
• Customer support replies
• Promotional or marketing messages (where permitted)

3. Data Protection and Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Customer information is stored securely and accessed only by authorized personnel for business operations.

However, while we strive to protect your data, no online transmission or electronic storage method is completely secure.

4. Sharing of Information

Fem Fashion does not sell, rent, or trade customer personal information to third parties.

We may share information only with:

• Payment processing providers
• Shipping and logistics partners
• Technology and communication service providers
• Legal authorities when required by law

These third parties are permitted to use your information only for services related to Fem Fashion operations.

5. WhatsApp Communication

By contacting Fem Fashion through WhatsApp or providing your phone number, you consent to receive communications related to:

• Orders and customer support
• Product updates
• Promotional campaigns and offers

Customers may opt out of promotional communications at any time by replying with "STOP" or contacting us directly.

6. Cookies and Analytics

Our website may use cookies and analytics tools to:

• Improve website performance
• Understand customer preferences
• Enhance browsing experience
• Analyze website traffic and engagement

Users may disable cookies through their browser settings.

7. Data Retention

We retain customer information only as long as necessary for:

• Order fulfillment
• Customer support
• Legal and accounting obligations
• Business operations

After this period, information may be securely deleted.

8. Your Rights

Customers may request to:

• Access their personal data
• Correct inaccurate information
• Delete personal information
• Withdraw communication consent

Requests can be made by contacting us directly.

9. Third-Party Links

Our website or social media pages may contain links to third-party websites. Fem Fashion is not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

Fem Fashion reserves the right to update or modify this Privacy Policy at any time. Updated policies will be published on our website.